Shipping & Delivery

• Do you ship to my country?

  We currently deliver to South Africa only. Shipping is included on all orders. We hope to expand to additional countries in the future.

• Do you ship to PO Boxes?

  No, we don't ship to PO Boxes. We use door-to-door courier delivery only and require a physical street address. A home, office, or business address all work.

• How will I know when my order has been shipped?

  Once your order is dispatched, you'll receive a shipping confirmation with a tracking number via email, SMS, and WhatsApp. You can follow your delivery in real time using the tracking link.

• I have waited the estimated time. Where is my order?

  If your order hasn't arrived within the estimated window, start by checking your tracking link. Most delays resolve within 1–3 additional business days. Here's what to do next.

• Taxes and Duties on Orders

  Whether import duties apply depends on which warehouse your item ships from and the order value. Local warehouse orders have no duties. Full breakdown below.

• Tracking says no movement?

  Tracking updates can pause for several days while your parcel moves between facilities or clears customs. This is normal. Here's when to be concerned and what to do.

• What are the shipping costs?

  Shipping is included on all orders to South Africa — no delivery fee is added at checkout. No minimum spend required.

• What does unfulfilled mean?

  "Unfulfilled" means your order has been received and is being prepared. It has not yet been handed to a courier. This is normal — most orders are dispatched within 1 business day.

• What if my order hasn't arrived after 15 working days?

  If your order hasn't arrived after 15 business days, contact us immediately. We will investigate with the courier and arrange a replacement or full refund if your parcel cannot be located.