Shipping & Delivery

  • Do you ship to my country?

    We currently deliver to South Africa only. Free shipping is included with every order.

  • Do you ship to PO Boxes?

    No, we do not ship to PO boxes because we do not use the post office. Only couriers to your house or office.

  • How can I change the tracking details to english? (17track)

    On 17track, you can click on language (in the bottom right corner) to change to the target language. BING or GOOGLE will translate the tracking information. You can also check or uncheck to translate or cancel the translation.

  • How long will my order take to arrive?

    Our delivery times depend on the warehouse location. Local SA Warehouse Processing: 0–1 business day Delivery: 2–5 business days Total: 2–6 business days Overseas Warehouse Processing: 1–3 business days Delivery: 5–10 business days Total: 6–13 business days Orders placed before 2:00 PM SAST ma...

  • How will I know when my order has been shipped?

    After your parcel is prepared and handed to the courier, you will receive: • A shipping confirmation email • A tracking number You can follow your delivery anytime using the tracking link.

  • I have waited the estimated time. Where is my order?

    First, check whether your item shipped from our local warehouse or from overseas. Local orders: Usually arrive within 2–6 business days. Overseas orders: Usually arrive within 6–13 business days. If your parcel is still in transit after these periods, it may be delayed in customs or at a sorting...

  • Taxes and Duties on Orders

    For items shipped from overseas warehouse: Orders under R2,000 • Delivered duty-paid • You do not pay customs fees Orders over R2,000 • Customs duties and taxes may be charged by SARS • Paid directly to the courier before delivery

  • Tracking says no movement?

    Tracking updates may pause while your parcel is moving between countries or sorting facilities. This is normal. You will receive tracking updates again once customs clears the parcel or the courier scans it at the next point. If there is no update for more than 5 business days, message us with ...

  • What are the shipping costs?

    Shipping is always free. No minimum spend.

  • What does unfulfilled mean?

    This means the order is still being prepared and it has not yet been handed to a courier for delivery. It has not been shipped or dispatched.

  • What if my order hasn't arrived after 15 working days?

    Firstly, please note that the transit time is 5 - 10 working days which is 1 to 2 weeks from the time your item was shipped.If 2 weeks have passed since your item was shipped, please consider that delays occur and may be simply out of our control. We’re sorry your order is late.In all likelihood,...

  • Why do you want my ID Information?

    We ship from our overseas forwarding warehouse and we work with private couriers such as Aramex, DHL, Buffalo express, DPD Laser, etc that require ID to be added to shipping information to avoid customs delays. If we do not add your ID to your shipping information, the courier will refuse to col...