Shipping & Delivery

• Do you ship to my country?

  We currently deliver to South Africa only. Shipping is included on all orders. We hope to expand to additional countries in the future.

• Do you ship to PO Boxes?

  PO Box delivery is not guaranteed. Contact support before ordering if you cannot provide a complete physical delivery address.

• How will I know when my order has been shipped?

  We email your tracking details after the carrier accepts your parcel. Orders are normally processed within 1–3 days before dispatch.

• I have waited the estimated time. Where is my order?

  Check the dispatch date, delivery estimate shown for your shipping method and latest tracking update. Contact us if that estimate has passed.

• Taxes and Duties on Orders

  Any item may be subject to customs duties, import taxes and clearance fees unless the selected shipping method at checkout explicitly states that these charges are included. Where they are not included, the courier may contact the customer to collect the applicable charges before delivery.

• Tracking says no movement?

  A tracking pause can occur between carrier scans or during customs processing. Check your displayed delivery estimate before reporting a delay.

• What are the shipping costs?

  Shipping is included on PMC TechLife orders, so no separate shipping fee is added. Customs duties, import taxes and clearance fees are separate unless checkout explicitly says they are included.

• What does unfulfilled mean?

  Unfulfilled usually means your order has been received but has not yet been accepted by the carrier. Orders are normally processed within 1–3 days before dispatch.

• What if my order hasn't arrived by the estimated date?

  Check the dispatch date and transit estimate shown for your shipping method. Contact us if that displayed estimate has passed.