If 15 business days have passed since your order was dispatched and it still hasn't arrived, please contact us straight away — do not wait any longer.
First, check your tracking status:
Open the tracking link in your shipping confirmation. Look for the current status:
- Still showing in transit with recent scans: May still be delayed at customs or a local depot. Contact us and we will follow up with the courier.
- No movement for 5+ business days: Likely stuck or lost. Contact us immediately.
- Marked as "Lost" or "Stolen": Contact us immediately — we will arrange a replacement or full refund.
- Marked as "Delivered" but not received: Contact us immediately with your order number and we will investigate.
What we will do:
Once you contact us, we will open a formal investigation with the courier. Most investigations are resolved within 3–5 business days. If your parcel cannot be located, we will arrange either:
- A replacement sent at no additional cost, or
- A full refund to your original payment method
You will not be left out of pocket for a parcel lost in transit.
Contact us here:
- Email: sales@pmctechlife.co.za
- WhatsApp: +27 61 535 4910
- Available Monday to Friday, 09:00–17:00 SAST
Please include your order number and tracking number when you contact us so we can act quickly.