Whether import duties and customs fees apply to your order depends on which warehouse your item ships from.
Local Warehouse (South Africa):
No import duties or customs fees apply. Items are already held locally and fully cleared through customs.
International Warehouse (Standard) — orders under R2,000:
We cover all import duties, VAT, and customs clearance fees on your behalf (Delivered Duty Paid). The price you pay at checkout is the final price — no additional charges on delivery.
International Warehouse (Standard) — orders over R2,000:
Import duties and customs clearance fees assessed by SARS are the customer's responsibility. Before we dispatch your order, we will contact you to confirm whether you wish to proceed or cancel for a full refund. If you proceed, the courier will contact you directly to arrange payment of duties before delivery.
International Warehouse (Direct) — all orders:
Import duties are the customer's responsibility regardless of order value. This is disclosed on the product page before purchase. The courier (Aramex or DHL) will contact you directly to arrange payment before delivery.
The warehouse your item ships from is shown on the product page before you add to cart.
For full details, see our Shipping Policy.