FAQ

  • Are my details secure?

    PMC TechLife uses encrypted website connections and service providers to operate checkout, fulfil orders and provide support.

  • Are there quicker shipping options?

    Available methods and transit estimates are calculated for your product and address in the cart and shown again at checkout.

  • Are you still the same company?

    Yes. PMC TechLife is the trading name of PMC Jewellery (Pty) Ltd, the registered company operating the online store.

  • Can I collect or pick it up from your address?

    PMC TechLife is an online-only store. We don't offer collection or walk-in purchases at our uMhlanga address. All orders are delivered to your door.

  • Do you do custom branding or logo?

    Branding may be available for selected products, subject to feasibility and a written quote confirming quantity, price and lead time.

  • Do you have a walk-in shop?

    PMC TechLife is an online-only store. We do not offer walk-in shopping or collection; orders are placed online and delivered across South Africa.

  • Do you have stock?

    Availability is shown on each product page. Add the product to your cart to see its available shipping method and transit estimate.

  • Do you offer Cash on Delivery (COD)?

    Cash on Delivery is not available. Orders must be paid using the methods shown for that order in the cart and at checkout.

  • Do you offer promotions?

    Current promotions, if available, are shown on the website, in the cart or in an email sent to subscribed customers.

  • How does payment work?

    Orders are paid securely online in ZAR. Checkout shows payment methods, shipping details and whether the selected shipping method includes customs duties, import taxes and clearance fees.

  • How do I buy from PMC TechLife?

    Add products to your cart, review the available shipping method and transit estimate, then confirm at checkout whether customs charges are included.

  • How do I cancel my order that has been shipped?

    A dispatched order cannot be cancelled. You may request an eligible change-of-mind return within 14 days of delivery.

  • How long will it take?

    Orders are normally processed within 1–3 days before dispatch. For items fulfilled from China or Hong Kong, average transit is 5–15 business days after dispatch.

  • How much?

    The product price is shown in ZAR and shipping is included. Customs duties, import taxes and clearance fees are included only if the selected checkout shipping method explicitly says so.

  • How to contact support

    Contact PMC TechLife by email, WhatsApp or Help Centre. Use the Returns Centre for return requests and product photos.

  • I placed an order online and paid but I didn’t receive an order confirmation?

    If you didn't receive an order confirmation email, start by checking your spam or junk folder. If it's not there, here's what to do next.

  • What are the delivery fees?

    Shipping is included on PMC TechLife orders. A shipping fee or free-shipping offer does not include customs duties, import taxes or clearance fees unless checkout explicitly says so.

  • What are your shipping details?

    PMC TechLife delivers across South Africa. Shipping is included, and the available method and transit estimate are displayed in the cart and at checkout.

  • What is your return policy?

    You may request an eligible change-of-mind return within 14 days of delivery. Defect claims remain available for up to 6 months; return costs depend on the reason.

  • Where are you based?

    PMC TechLife is operated by PMC Jewellery (Pty) Ltd. Its uMhlanga address is an administrative office, not a shop.

  • Where are you based? Would I be able to do collection?

    PMC TechLife is based in uMhlanga, KwaZulu-Natal. We are an online-only store — no walk-ins or collections. All orders are delivered to your door.

  • Where can I get one?

    PMC TechLife products are available exclusively through our website at pmctechlife.co.za. We don't have physical shops or retail stockists.

  • Will I be charged customs VAT and duties?

    Any item may be subject to customs duties, import taxes and clearance fees unless the selected shipping method at checkout explicitly states that these charges are included. Where they are not included, the courier may contact the customer to collect the applicable charges before delivery.