FAQ

• Are my details secure?

  Yes. PMC TechLife uses SSL encryption and POPIA-compliant data practices to protect your personal and payment information at every step.

• Are there quicker shipping options?

  Our local warehouse delivers in 2–6 business days via The Courier Guy. For overseas items, delivery takes 6–13 business days. We don't currently offer express upgrades, but here's how to get your order as fast as possible.

• Are you still the same company?

  Yes! Same team, same service, just a new name.

• Can I collect or pick it up from your address?

  PMC TechLife is an online-only store. We don't offer collection or walk-in purchases at our uMhlanga address. All orders are delivered to your door.

• Do you do custom branding or logo?

  Yes, PMC TechLife offers custom branding on selected products. Minimum order quantity is 30,000 units. Contact us to discuss your requirements.

• Do you have a walk in shop?

  No — PMC TechLife is an online-only store. We don't have a walk-in shop or showroom. All orders are placed on our website and delivered to your door.

• Do you have stock?

  Yes — most products on our site are available to order. We ship from three warehouse locations. The warehouse origin and estimated delivery time are shown on each product page.

• Do you offer Cash on Delivery COD?

  No, we don't offer Cash on Delivery. All orders are prepaid via secure online payment. We accept card payments through Paystack and Peach Payments.

• Do you offer promotions?

  Yes! PMC TechLife runs regular promotions including first-time buyer discounts, public holiday deals, and seasonal sales. Subscribe to our emails or follow us on Instagram to stay updated.

• How does payment work?

  All orders on pmctechlife.co.za are paid securely online at checkout. We accept credit and debit cards and EFT via Paystack and Peach Payments. All prices are in South African Rand (ZAR).

• How do I buy from PMC TechLife?

  Browse our extensive range of products. Select the colour/size/type and click the ‘Add to Cart’ button Once you have finalised your selection you can ‘View your Cart’ (top right next to 'Search') Make sure your order is 100%, you can increase quantity here and then click 'Proceed to checkout' Fil...

• How do I cancel my order that has been shipped?

  Once an order has been dispatched, it can no longer be cancelled. You will need to accept delivery and return the item within 7 days through our returns portal.

• How long will it take?

  Delivery time depends on which warehouse your item ships from. Local warehouse orders arrive in 2–6 business days. Overseas warehouse orders take 6–13 business days. The warehouse origin is shown on each product page.

• How much?

  The price shown on the product page is what you pay at checkout. Shipping is included on all orders. For overseas orders over R2,000, import duties may apply separately.

• How to contact support

  PMC TechLife support is available Monday to Friday, 09:00–17:00 SAST. Reach us via email, WhatsApp, or our Help Center. For returns, use our dedicated returns portal.

• I placed an order online and paid but I didn’t receive an order confirmation?

  If you didn't receive an order confirmation email, start by checking your spam or junk folder. If it's not there, here's what to do next.

• What are your shipping details?

  PMC TechLife ships door-to-door across South Africa. Shipping is included on all orders. We fulfil from three warehouse locations with delivery in 2–6 or 6–13 business days depending on the product.

• What is the delivery fees?

  PMC TechLife ships door-to-door across South Africa. Shipping is included on all orders. We fulfil from three warehouse locations with delivery in 2–6 or 6–13 business days depending on the product.

• What is your return policy?

  PMC TechLife offers a 6-month warranty on defective goods and 7-day change-of-mind returns. No restocking fees. Start your return at pmctechlife.returnscenter.com.

• Where are you based?

  PMC TechLife is based in uMhlanga, KwaZulu-Natal, South Africa. Our support team operates locally — no overseas call centres.

• Where are you based? Would I be able to do collection?

  PMC TechLife is based in uMhlanga, KwaZulu-Natal. We are an online-only store — no walk-ins or collections. All orders are delivered to your door.

• Where can I get one?

  PMC TechLife products are available exclusively through our website at pmctechlife.co.za. We don't have physical shops or retail stockists.

• Will I be charged customs vat and duties?

  It depends on which warehouse your item ships from and the order value. Local warehouse orders have no duties. International Warehouse (Standard) orders under R2,000 are duty-paid by us. Full breakdown below.