FAQ

• Are my details secure?

  Yes. We protect your personal and payment information. All data is transmitted using SSL encryption. Payments are handled by trusted third‑party gateways; we do not store your card details. We only share necessary information (such as your name, address and phone number) with service providers w...

• Are there quicker shipping options?

  Yes, there are quicker options but they are too expensive, so we do not offer them.

• Are you still the same company?

  Yes! Same team, same service, just a new name.

• Can I collect or pick it up from your address?

  No, you cannot collect or pick it up because we do not hold stock at our address. We only accept returns there.

• Do you do custom branding or logo?

  Yes, we do custom branding. The minimum order quantity is 50,000 pieces.

• Do you have a walk in shop?

  No, we do not have a walk-in shop.

• Do you have stock?

  Most items on our website are in stock. We ship from two warehouses: • Local SA Warehouse • Overseas Warehouse You will see the warehouse location on the product page before checkout. Products from the local warehouse arrive faster. Overseas items take a bit longer because they travel internat...

• Do you offer Cash on Delivery COD?

  We unfortunately do not offer cash on delivery.

• Do you offer promotions?

  We do! We offer discounts for qualifying first-time buyers, discount promos on Mondays, Wednesdays, Fridays, and Weekends and discount promos on public holidays. Subscribe to our emails and Follow us on Instagram on Instagram to get notified. We typically give even more promotions during the summ...

• How does payment work?

  You can pay online via any of the payment methods provided at checkout.

• How do I buy from PMC TechLife?

  Browse our extensive range of products. Select the colour/size/type and click the ‘Add to Cart’ button Once you have finalised your selection you can ‘View your Cart’ (top right next to 'Search') Make sure your order is 100%, you can increase quantity here and then click 'Proceed to checkout' Fil...

• How do I cancel my order that has been shipped?

  Your order unfortunately cannot be cancelled because it has already been dispatched and it's on route to your address. You can however return it to us for a refund once it has been delivered to you as per our refund policy.

• How long will it take?

  Delivery timing depends on the warehouse: Local Warehouse • Processing: 0–1 business day • Delivery: 2–5 business days • Total: usually 2–6 business days • Orders placed before 2:00 PM may ship the same day Overseas Warehouse • Processing: 1–3 business days • Delivery: 5–10 business days • Tota...

• How much?

  This is a question we get often. The price you pay is the price of the product on the product page and shipping is FREE no matter where you stay in South Africa.

• How to contact support

  Our team is here to help Monday–Friday, 9:00 AM–5:00 PM. Email:  sales@pmctechlife.co.za Help Center: https://support.pmctechlife.co.za

• I placed an order online and paid but I didn’t receive an order confirmation?

  Please check your spam, junk, and other folders. If you have checked and it is still not there, please contact us.

• Please give me an estimated time on when I can expect it.

  We ship from two warehouses: Local SA Warehouse Handling: 0–1 business day Transit: 2–5 business days Total delivery: 2–6 business days Overseas Warehouse Handling: 1–3 business days Transit: 5–10 business days Total delivery: 6–13 business days The product page will show which warehouse your it...

• What are your shipping details?

  Free door‑to‑door courier delivery on all orders We ship from two warehouses (local SA and overseas) Local orders usually arrive within 2–6 business days Overseas orders usually arrive within 6–13 business days Orders placed before 2:00 PM SAST may ship the same day If the courier cannot reach yo...

• What is the delivery fees?

  The delivery is FREE!

• What is your return policy?

  We offer: Defective or faulty items • Covered by a 6-month warranty • We pay the return shipping • You can choose a refund, repair, or replacement Change of mind returns • Return within 7 days of delivery • Item must be unused and in original packaging • Customer pays return shipping No restock...

• When will I get my order

  Delivery timing depends on the warehouse: Local Warehouse • Processing: 0–1 business day • Delivery: 2–5 business days • Total: usually 2–6 business days • Orders placed before 2:00 PM may ship the same day Overseas Warehouse • Processing: 1–3 business days • Delivery: 5–10 business days • Tot...

• Where are you based?

  We are based in Umhlanga, Durban.

• Where are you based? Would I be able to do collection?

  We operate online only. No in-person collection or walk-ins. Return address: 2 Heleza Boulevard, Umhlanga, KwaZulu-Natal, 4320 South Africa (approved local item, incorrect item, and faulty returns only)

• Where can I get one?

  You can get one only through our website - PMCtechlife.co.za. We do not have any physical shops.

• Will I be charged customs vat and duties?

  For items shipped from our overseas warehouse: Orders under R2,000 • Delivered duty-paid • You do not pay customs fees Orders over R2,000 • Customs duties and taxes may be charged by SARS • Paid directly to the courier before delivery