Returns

• Green Return: Keep the item

  In rare cases, we may issue a refund and let you keep the item if returning it is not practical. This is assessed case-by-case at our discretion — contact us to find out if your situation qualifies.

• I’m not happy with the product I received

  Change-of-mind returns are customer-paid; PMC covers confirmed defects. Approved refunds are processed to the original payment method within two business days after approval.

• I received the wrong item / damaged product / missing items

  Report a wrong, damaged or missing item with your order number and clear photos. PMC pays approved costs for confirmed fulfilment errors.

• My order is shipped. How do I go about exchanging an order for the correct item?

  We do not offer direct exchanges. Use the correct return process, then place a separate order for the product you want.