Returns

• Green Return: Keep the item

  In rare cases, we may issue a refund and let you keep the item if returning it is not practical. This is assessed case-by-case at our discretion — contact us to find out if your situation qualifies.

• I’m not happy with the product I received

  We're sorry to hear that. Depending on the issue, you may be eligible for a change-of-mind return within 7 days or a warranty claim within 6 months. Here's what to do.

• I received the wrong item / damaged product / missing items

  We're sorry about that — we'll fix it fast. Contact us within 7 days of delivery with your order number and photos. We cover return shipping for all fulfilment errors.

• My order is shipped. How do I go about exchanging an order for the correct item?

  We don't offer direct exchanges — but we make it easy to return and reorder. If you received the wrong item, we'll cover return shipping and send the correct one at no extra cost.