Returns
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In rare special cases, we may process a refund without requiring a return. This is offered at our discretion if returning the product is not practical. Contact our support team and we will advise case-by-case.
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I’m not happy with the product I received
If you change your mind, you can return the item within 7 days of delivery. • Item must be unused and in original packaging • Customer pays return shipping • Refund issued once the item is received and inspected For any faults within 6 months, we repair, replace, or refund — and we cover the re... -
I received the wrong item / damaged product / missing items
We are here to fix it fast. Contact us as soon as you notice the problem and include: • Your order number • A short description • Photos of what you received We will arrange a replacement or refund. We cover return shipping for incorrect, damaged, or missing items. -
My order is shipped. How do I go about exchanging an order for the correct item?
Contact us as soon as you notice the problem and include: • Your order number • A short description • Photos of what you received We will arrange a replacement or refund. We cover return shipping for incorrect, damaged, or missing items.