Please report a wrong, damaged or missing item as soon as possible and include your order number, a description of the issue, and clear photos of the item, packaging and shipping label.
- Wrong item: Photograph the item received and evidence of what was ordered.
- Damaged item: Photograph the damage and the outer packaging.
- Missing item: Photograph everything received and any packing information included.
We will review the evidence before confirming the appropriate resolution. For a confirmed defect or fulfilment error, PMC TechLife pays the approved return cost through our South African returns process.
For a return, approval follows receipt and assessment of the returned item. Approved refunds are processed to the original payment method within two business days after approval. Your bank or payment provider may take additional time to reflect the funds.
Submit the request through our Returns Centre and do not send the item until you receive instructions. Defect cover remains available for 6 months from delivery, subject to our Returns & Refunds Policy.