We're sorry about that. Fulfilment errors are rare but when they happen, we take full responsibility and will resolve it as quickly as possible.
Please contact us within 7 days of delivery and include the following:
- Your order number (starts with #)
- A short description of the problem (wrong item, damaged on arrival, missing item, etc.)
- Clear photos of: the item(s) received, the packaging (including any damage), and the shipping label
What to photograph:
- Wrong item: Photo of the item received alongside the packing slip or order confirmation showing what was ordered.
- Damaged product: Photos of the damage to the item and the outer packaging.
- Missing items: Photo of everything received and the packing slip.
Once we've reviewed your case, we will arrange one of the following at no cost to you:
- Replacement: A correct or undamaged item sent out as quickly as possible.
- Refund: Processed to your original payment method within 5–7 business days (Paystack) or 3–5 business days (Peach Payments).
We cover all return shipping costs for incorrect, damaged, or incomplete orders.
Contact us here:
- Email: sales@pmctechlife.co.za
- WhatsApp: +27 61 535 4910
- Returns Portal: pmctechlife.returnscenter.com
- Available Monday to Friday, 09:00–17:00 SAST